Customer 1st Award for Excellence
Dick Edwards Auto Plaza Inc has received the Customer First Award for Excellence for 2018
Dick Edwards Auto Plaza Inc is a proud recipient of the FCA Customer First Award for Excellence.
Customer First award recipients represent our dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification.
- Performance Measures – Key measures of your process and people-performance.
- Process Validation – Core, essential dealership processes that drive customer experience.
- Facility Certification – Professional, clean and comfortable facilities.
- Employee Survey – Employee feedback to help build stronger teamwork and professionalism.
- Training Certification – Continuous learning and growth.